Successful organisations know the importance of moving fast. We can help you accelerate your plans by designing solutions to achieve your goals faster.
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Operational efficiency can often lead to compromising the customer experience. We optimise your business to generate cost savings and also enhance the customer experience.
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Every sustainable organisation will require to transform an aspect of its business to continue to thrive. Change is a difficult path and we can help reduce the challenges of transformation.
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Years of Experience

Industries Covered

Countries Serviced

Client Satisfaction


  • Grow Your Business with Dubai’s Premier Management Consultancy

    Our team is comprised of leading international professionals who have a proven reputation for creating customer experience solutions that allow clients to sustainably increase the economic value of their company. We do this by working with you to transform your organisation via our strategic consulting services, allowing you and your business to begin achieving your goals as quickly and effectively as possible. As one of the leading consulting companies in Dubai, we have the expertise and skill needed to design and integrate solutions that are not only practical for your employees and your business, but effective at generating sustainable economic value.

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  • Omni-Channel Design & Implementation

    The age of the hyper-connected consumer has arrived. With simply the click of a button consumers can immerse themselves in a world of products and services that span the millions. This makes switching brands as simple as ever and gives them the freedom to write negative reviews at any point, a feature that can severely impact your success. Our management consultancy helps you create a sustainable omni-channel program that will encourage positive interactions between the customer and company. Now more than ever, the success of a company lies in its ability to access and implement strategic consultancy services that create omni-channel solutions for customers.

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  • Corporate Strategic Consulting Services & Implementation

    Designing a corporate strategy and implementing it to ensure business goals are achieved for the shareholders is often a difficult and complex task. Our expertise as strategy consultants is based on over 25 years of experience working with a diverse range of industries across the globe. Leveraging of our expertise will help you minimise any humps in your plans and accelerate the outcomes from your strategy.

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  • Corporate Growth & Innovation

    Meeting the current fast-paced and complex challenges of the marketplace to achieve sustainable growth has become a difficult task. Companies requiring sustainable growth need to have a robust and functioning innovation engine. Kinetic has the expertise to help design a strategy and process to enable a company to have accelerated and sustainable market growth.

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  • Contact Centre Performance

    Contact Centres are a key touch point in the organisation. However, many still operate on old practices focused on voice communication only. The growing demands for social media and new media such as video have created new challenges and opportunities for organisations. The evolution of how customers interact has required the contact centre to change how it is designed, the technology suite it uses, and the operational model used. The new dynamics impacting the contact centre requires a carefully designed model to ensure it can achieve the performance levels required to achieve best practice results. Our track record in achieving high performance in contact centres via our management consulting services is unmatched.

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  • Business Process Mapping & Reengineering

    The very foundation of any great customer experience is consistency. The fabric of consistency is your Standard Operating Procedures (SOPs) and processes. Many organisations have neglected their SOPs as a possible root- cause problem to the unhappiness created for their customers. Our management consultancy services and expertise in customer experience has enabled us to reengineer and streamline processes and procedures for Fortune 500 companies on a global basis. The result has seen a major uplift in customer satisfaction and corporate profitability.

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  • Business Process Outsourcing

    At some point in every CEO and CFO’s career they will have to deal with one very important question – what is the best strategy towards a process that is costly. Many companies immediately skip to outsourcing their functions, however there are far more options available than this. As one of the premier consulting firms in Dubai, we can help you to determine the best way forward for your business and evaluate the outcomes for maximum success.

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  • Government Strategy

    More than ever, governments are faced with the challenge of providing funded public amenities and services and at the same time ensuring the macro economic conditions are able to provide the suitable conditions for private sector investment and growth. These two primary forces often compete against each other making it difficult for government to find the right balance. Kinetic provides consulting to government around strategy to achieve the right balance between economic sustainability and strategic investment.

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  • Transitions

    Whether you are merging with another company, acquiring a new one or undertaking an internal restructure, Kinetic Consulting Services is able to facilitate the transition required in the operations. Our management consultancy works with all stakeholders to ensure all aspects of your business transition effectively to new operating models and are able to extract real value from new structures.

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  • Turnarounds

    We help companies and government departments accelerate the turnaround plan of non- performing areas. Our experience in this area has generated impressive results for our clients. Our approach enables the organisation to trigger the right changes without adversely affecting services to customers.

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About Us

Choose one of the top management consulting firms in Dubai

If you want to increase the success of your business – whether it be in Dubai or around the world – you need professional management consulting from a reputable company. Kinetic Consulting Services can help you do just this. Get in touch with our team today to see how we can help you.

Joe Tawfik | CEO

Joe is the founder and CEO for Kinetic Consulting Services. Joe has over 25 years senior management experience. Over the years he has started-up, developed and coached numerous companies to success. He has worked across industries and won several awards for excellence and quality over the years. Joe has an extensive and proven track record for achieving outstanding results for clients based all over the world.

Consulting Team

Our consultants are hand-picked for each project based on their skillsets and competencies. Our consultants all come with a proven track record and extensive experience in their respective fields. The team come from all over the world and work on client projects based on their match to the requirements of each project.


The Case for Robotic Process Automation

This report outlines the business case for Robotic Process Automation (RPA). The findings highlight the important role it will play in optimising operational costs and enhancing the customer experience.

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Technological Tsunami to Change CX

This paper provides a summary of the technological wave
coming. It highlights the disruption created will have far reaching impact and will change how we view customer experience management.

Read More

CX Organizational Transformation

This paper provides an outline of the key components for consideration when implementing CX organizational transformation. It provides a summary of the type of methodology best suited for strategic CX transformation.

Read More

Strategy Development Best Practices

This paper provides 13 best practice steps to create a winning strategy that will achieve its objectives.

Following this methodology will help reduce the failure rate of an ill-conceived strategy.

Read More

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